Warranty
At Parvati Jewels, we take great pride in the craftsmanship and quality of our jewelry. To affirm our commitment to excellence, we offer a 1-Year Free Manufacturing Warranty on all eligible jewelry products. This warranty ensures that our customers receive jewelry of the highest standard and quality. Below, we outline the terms and conditions of our Manufacturing Warranty:
Scope of the 1-Year Free Manufacturing Warranty:
Our 3-Year Free Manufacturing Warranty covers defects in materials and workmanship. This warranty includes, but is not limited to, issues such as:
- Defects resulting from the production process
- Loose stones
- Prong defects
- Metal defects
- Other craftsmanship-related concerns
Warranty Terms:
- The warranty is non-transferable, except where explicitly stated otherwise.
- The warranty is automatically activated upon the purchase of eligible jewelry products from Parvati Jewels. No separate registration is required.
- The warranty is valid only for the original purchaser and cannot be transferred.
Exclusions from the Warranty:
The 1-Year Free Manufacturing Warranty does not cover:
- Damage or issues resulting from accidental damage, misuse, abuse, negligence, or improper care.
- Unauthorized resizing, repairs, or modifications performed by individuals or entities not authorized by Parvati Jewels.
- Normal wear and tear.
- Loss of stones due to prongs wearing down over time.
How to Make a Warranty Claim:
In the event of a manufacturing defect covered by the warranty, please follow these steps:
1. Contact our Customer Support Department to initiate a warranty claim.
2. Provide proof of purchase and details regarding the issue with your jewelry.
3. Follow the instructions provided by Customer Service for shipping the jewelry to us for inspection and repair.
4. Once received, our team will assess the issue to determine if it falls under warranty coverage.
5. If the defect is confirmed, we will promptly repair the jewelry and return it to you.
Important Notes:
- Retain your original proof of purchase (receipt, invoice, or other documentation) to validate warranty claims.
- While the warranty is free, customers may be responsible for shipping, handling, and other associated costs when sending jewelry for repairs.
Policy Changes:
Parvati Jewels reserves the right to modify or terminate the 1-Year Free Manufacturing Warranty policy at its discretion. Any changes will be communicated to customers through official channels.
**Contact Information:**
For warranty claims and inquiries, please contact our Customer Service via inbox/chatbox which appears on the bottom right corner of your screen.
Our 1-Year Free Manufacturing Warranty underscores Parvati Jewels commitment to delivering jewelry of unparalleled quality and craftsmanship. By adhering to the terms outlined in this policy, both Parvati Jewels and our valued customers contribute to the longevity and value of our exquisite jewelry pieces.
Scope of the 1-Year Free Manufacturing Warranty:
Our 3-Year Free Manufacturing Warranty covers defects in materials and workmanship. This warranty includes, but is not limited to, issues such as:
- Defects resulting from the production process
- Loose stones
- Prong defects
- Metal defects
- Other craftsmanship-related concerns
Warranty Terms:
- The warranty is non-transferable, except where explicitly stated otherwise.
- The warranty is automatically activated upon the purchase of eligible jewelry products from Parvati Jewels. No separate registration is required.
- The warranty is valid only for the original purchaser and cannot be transferred.
Exclusions from the Warranty:
The 1-Year Free Manufacturing Warranty does not cover:
- Damage or issues resulting from accidental damage, misuse, abuse, negligence, or improper care.
- Unauthorized resizing, repairs, or modifications performed by individuals or entities not authorized by Parvati Jewels.
- Normal wear and tear.
- Loss of stones due to prongs wearing down over time.
How to Make a Warranty Claim:
In the event of a manufacturing defect covered by the warranty, please follow these steps:
1. Contact our Customer Support Department to initiate a warranty claim.
2. Provide proof of purchase and details regarding the issue with your jewelry.
3. Follow the instructions provided by Customer Service for shipping the jewelry to us for inspection and repair.
4. Once received, our team will assess the issue to determine if it falls under warranty coverage.
5. If the defect is confirmed, we will promptly repair the jewelry and return it to you.
Important Notes:
- Retain your original proof of purchase (receipt, invoice, or other documentation) to validate warranty claims.
- While the warranty is free, customers may be responsible for shipping, handling, and other associated costs when sending jewelry for repairs.
Policy Changes:
Parvati Jewels reserves the right to modify or terminate the 1-Year Free Manufacturing Warranty policy at its discretion. Any changes will be communicated to customers through official channels.
**Contact Information:**
For warranty claims and inquiries, please contact our Customer Service via inbox/chatbox which appears on the bottom right corner of your screen.
Our 1-Year Free Manufacturing Warranty underscores Parvati Jewels commitment to delivering jewelry of unparalleled quality and craftsmanship. By adhering to the terms outlined in this policy, both Parvati Jewels and our valued customers contribute to the longevity and value of our exquisite jewelry pieces.